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FAQ

Parking

How many parking spaces are available at the Stormont Vail Events Center?


Where is your Accessible parking?


Where are Limo, Taxi, or car drop-off and pick-up locations?


Can I reserve an RV/Camping spot?


How do I contact the Stormont Vail Events Center security?

Facilities / Amenities

Can I bring food or drinks into the arena?


What time do doors open for each event?


Are cameras allowed for the Stormont Vail Events Center events?


Where is the Lost and Found located at the Stormont Vail Events Center?


What security is in place to ensure my family’s safety?


Can I smoke at the Stormont Vail Events Center?


Where can I buy Stormont Vail Events Center merchandise?


May I re-enter the Stormont Vail Events Center once I have left?


Is tailgating or overnight parking allowed?


What kind of alcohol is served at the Stormont Vail Events Center?

Services / Management

Can I host a business meeting or special event at the Stormont Vail Events Center?


Who owns and operates the Stormont Vail Events Center?

Ticketing

If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?


What is the convenience fee? Do I have to pay it if I purchase tickets at the box office?


Tickets to an event went on sale at 10:00am. I was online at 10:01 and the best available tickets were in the upper level, but 5 hours later I was able to get floor tickets. How does that happen? Can I exchange these for floor tickets?


I bought tickets to an event at your building, but I need an accessible seat. Can I exchange my seat? Can my wife and son sit with me?


What age does my child have to be to require a ticket?


What is Will Call?


How can I find out if an event is sold out?


I am planning to bring a large group to a Stormont Vail Events Center event. Can I get a group discount on tickets?


What forms of payment do you accept?

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